Always at your service
Bihler machines are noted for their proverbial reliability.
If a problem should arise, however, the highly qualified specialists from Technical Customer Support will be there to help. Either by hotline or as quickly as possible directly at your site. Our experts will find the solution and perform the necessary work on your Bihler system.
All with the aim that you can continue production immediately.
Remote Service
A combination of classic Remote Services and AR Remote Services means you benefit from even greater production reliability. Our experts are able to analyze and rectify minor faults, adjustments and repairs immediately with your machine operator. This saves you considerable time and money. If more complex work is required, the error analysis that has been carried out ensures that the service technician is optimally prepared and able to complete the work quickly and efficiently.
Preventive maintenance
Preventive maintenance ensures that your system is always up to date with state-of-the-art technology.
As a result, long machine run times and maximum production reliability will be guaranteed. Our experts first inspect your system in detail and prepare an inspection report. They then list the parts that need to be replaced and prepare a quotation at the same time. These parts can then be ordered and installed by yourself or by our experienced service technicians.
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Production support
Are you experiencing staff shortages or other circumstances that prevent you from fulfilling your current orders?
Our experienced service technicians will support you directly on site for up to four weeks - from tool setup through to production. They will also train your employees on the machines and provide them with information regarding the latest innovations. In this way, you benefit from several weeks of first-hand advice and many tips on how to optimize your production and further increase productivity and quality.
Fast support for machines, electrics, control and welding:
- Hotline: +49(0)8368/18-200
- E-mail: service@bihler.de
Please have the following information ready:
- Machine type (e.g. RM 40K, MC 42, GRM-NC etc.)
- Serial number of the machines (e.g. 12345)
(You will find this information e.g. on the type plate of the machine)
Online-Formular "Fehlermeldung"
Einfach online ausfüllen und per Mausklick an Customer Support senden.
Brochure - "Service & Support"
Obtain an overview of our wide range of services.
Contact
Martin Schön
Head of Technical Service
Otto Bihler Maschinenfabrik
GmbH & Co. KG
Lechbrucker Str. 15
87642 Halblech
Germany
Tel.: +49(0)8368/18-200
E-mail: martin.schoen@bihler.de